28taka's Privacy Policy

Welcome to 28taka. This Privacy Policy has been created in simple and clear language with our Bangladeshi members in mind. We want you to know exactly what information 28taka keeps about you, why it keeps it, and how it stays secure.

28taka is an internationally licensed online gaming platform. By registering on or continuing to use our platform, you acknowledge that you have read and accepted this Privacy Policy. If you have any feedback or questions, please contact our support team.

1 What information we collect

Various types of information are collected when opening an account on 28taka and while using the platform. This information is used to improve your service and fulfill legal obligations.

We collect only necessary information. Unnecessary information is not requested or collected. All information you provide during registration on 28taka must be completely accurate, as false information can later cause problems during withdrawal or verification processes.

2 How we use your information

28taka uses your information only for specific purposes. Your information is not used for any additional or irrelevant activities. Below are the main purposes for which we use your information:

• For account creation, verification, and management.
• To process deposits, withdrawals, and financial transactions.
• To provide customer service and resolve issues.
• To inform you about relevant promotions, bonuses, and offers.
• To detect and prevent fraud, money laundering, and abuse.
• To fulfill legal obligations and regulatory requirements.
• To improve platform services and enhance user experience.
• Monitoring gaming behavior to ensure responsible gaming.

28taka never sells your information to third parties for marketing or advertising purposes. If you do not wish to receive promotional emails or SMS from 28taka, simply inform our support team at any time and it will be stopped.

3 Data retention and duration

Your personal information is stored on internationally certified secure servers. 28taka regularly backs up data and uses the latest technology to ensure server security.

• Information of active accounts is retained until the account is closed.
• Even after account closure, information may be retained for up to 5 years due to legal obligations.
• Financial transaction records are retained long-term in accordance with international financial regulations.
• Information is securely deleted after the required period expires.

4 Information sharing and disclosure

28taka respects your privacy. We do not sell your personal information to third parties and generally do not share it. However, information may be shared in the following specific circumstances:

• Service Provider: Limited information is shared with payment processors, technology partners, and KYC verification agencies — solely for service delivery purposes.
• Legal authorities: Providing information is mandatory in the case of legitimate legal orders from courts, government agencies, or regulatory authorities.
• Fraud prevention: Necessary information may be shared with relevant authorities to prevent money laundering or gaming fraud.
• Corporate changes: In the event of a change of ownership or merger of 28taka, the new owner may receive information, but this policy will remain applicable.

5 Cookie Policy

28taka's website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

• Essential cookies: Essential for login sessions and security. The platform will not function properly without these.
• Functionality cookies: Used to remember your preferences, language settings, and login information.
• Analytics cookies: Collects anonymous information to understand how the platform is being used.
• Security cookies: Used to detect fraud and unauthorized access.

You can control cookies from your browser settings. However, disabling some cookies may prevent certain platform features from working properly. 28taka provides an opportunity to give cookie consent on your first visit.

6 Your privacy rights

28taka believes you should have full control over your own information. That's why we give you the following rights:

• Right to view: If you wish to know what information we hold about you, you can request it.
• Right to rectification: You can request correction of incorrect or outdated information.
• Right to erasure: You can request deletion of your information under certain circumstances.
• Right to restrict processing: You can request to restrict the use of information for specific purposes.
• Right to object: You can object to the processing of information for specific reasons.
• Data portability: You can request your information in a common format.

If you wish to exercise any of the above rights, please contact our support team. We typically respond within 30 business days.

7 Security measures

28taka follows the highest industry security standards to protect your information. Our technological and procedural security measures are continuously updated.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Sensitive information stored in databases is kept encrypted.
• Regular security penetration testing and vulnerability assessments are conducted.
• Two-factor authentication (2FA) is enabled.
• Suspicious logins or activities are automatically detected and the account is secured.
• Server access is restricted to authorized personnel only.
• 24/7 security monitoring system is active.

8 Privacy of minors

28taka is for individuals aged 18 and above only. We do not knowingly collect any information from minors. If a minor uses our platform and provides information, we will delete that information immediately.

• Age is verified during registration.
• Additional identity documents are requested in suspicious cases.
• Accounts belonging to minors are closed immediately upon detection.
• Parents can inform us about their child's account.

9 Third-party links and services

28taka's platform sometimes works with third-party service providers. These service providers may only process your information for specific purposes and cannot use it for any other purpose.

• Payment gateway service providers receive information only to complete transactions.
• KYC verification agencies use information only to confirm identity.
• Confidentiality agreements are signed with all third-party service providers.
• Third parties' own privacy policies apply on their platforms.
• 28taka is not responsible for third-party data handling, though they are carefully vetted.

We work only with trusted and vetted service providers. No third party is partnered with unless they comply with 28taka's Privacy Policy.

10 Privacy Policy changes

28taka reserves the right to modify this Privacy Policy partially or completely as needed. The policy may be updated due to changes in law, new technology, or business changes.

• In case of significant changes, members will be notified by email or platform notification.
• The date of change will always be mentioned at the top of the page.
• Continued use of 28taka after changes means you accept the new policy.
• If you do not agree with the new policy, you may request to close your account.

11 Contact us

If you have any questions, concerns, or requests about the Privacy Policy, 28taka's support team is always here to help. We are committed to answering all your queries quickly and effectively.

• Email: [email protected] (usually responded to within 24 hours)
• Live Chat: 24/7 live chat support is available on the platform.
• Information requests are generally completed within 30 working days.

Thank you for reading 28taka's Privacy Policy. Your trust and confidence are our greatest assets. We will always remain committed to protecting your privacy.